15 years of experience in the BPO/Call Center industry, working for multinational corporations in this field. Participated as member of the Board of Directors and President of the Call Center/BPO cluster in Guatemala. She has also been leader and speaker in different conferences and events. In charge of strategic projects to attract investment and support the sustainability of the industry in Guatemala. Great experience in marketing, public relations, advertising, promotion and social media. Strategic, with great management skills and results driven.